Rehabilitation and Prosthetic Services
Audiologists are licensed healthcare professionals who care for Veterans and Service Members through the prevention, diagnosis, and treatment of hearing disorders to include hearing loss, balance impairment and tinnitus. Audiologists counsel patients and families regarding good hearing health practices and advise them on appropriate management strategies.
Audiologists utilize comprehensive diagnostic audiology tests to assess the hearing of VHA audiology patients. If, upon review of these test results, a hearing loss is determined to be present, the Audiologist will discuss with the patient the best treatment options. VHA Audiology has access to the most current, state of the art technologies to include: hearing aids, personal amplifiers, assistive technologies, and cochlear implants.
Denver Logistic Center (DLC)
- DLC Homepage
- How to Order Batteries through the DLC
- How to Request a Hearing Aid Repair through the DLC
- How to order batteries and accessories through VA.gov
Telehealth InformationDuring the COVID-19 pandemic, VA Staff are working very hard to protect Veterans, Service Members, and their families from possible exposure to the coronavirus. This is being achieved through the implementation of social distancing policies to include the limiting of face to face visits. To support these efforts, a variety of telephone and telehealth options have been enabled to address VHA audiology patient needs from a distance. Please see the Telehealth Information section below to learn more.
- VA Video Connect Instructions for Patients (a video that provides instructions on how to use the VA Telehealth system)
Internet Protocol (IP) Captioned Telephone Service
Veterans and others with hearing loss can receive free assistive technology for captioned telephone service from participating providers on their home phones, mobile phones and other communication apps. Real-time transcriptions of communication are a vital service for those who rely on their phones to stay connected with family and friends, and to communicate with health care professionals and emergency responders.
Captioned telephone service enables people with hearing loss to speak during a phone call and then read the other person’s response in real time as transcriptions appear directly on their telephone or an app. This service is known as Internet Protocol Captioned Telephone Service (IP CTS), and it uses a combination of automatic speech recognition (ASR) technology and skilled transcribers, or ASR technology.
Learn more about Internet Protocol (IP) Captioned Telephone Service from the FCC
Learn more about how Veterans can get free technology services to stay connected
Enterprise Remote Tuning of Hearing Instruments (ERTHI)
VHA Audiology in a collaborative effort with Patient Care Services, VHA Audiology and Speech Pathology Services; Office of Connected Care; VHA Innovation Ecosystem; VHA Office of Information Security; VHA Office of Information and Technology and VHA Account Management Office recently deployed Enterprise Remote Tuning of Hearing Instruments (ERTHI). ERTHI provides VHA staff the ability to remote tune hearing instruments for our Nation’s Veterans. This allows for easy access and follow-up services in their home or the most convenient and accessible location. ERTHI is now available to Veterans through the ERTHI which was implemented across the VA healthcare network as a COVID-19 Emergency response, to keep Veterans and VHA Audiologist from having to go to the hospitals when conducting remote tuning of hearing instruments for Veterans.
Key advances include:
- Increasing Veterans’ access to care by enabling remote access to VA hearing aid services from the Veteran’s home via smartphone or tablet
- Reducing inconvenience and costs related to medical travel
At appointment time, patients use a free app on their smartphone to virtually connect with their audiologist via secure voice, text or video chat. Because the patient’s phone is linked to his/her hearing aids via Bluetooth® technology, the audiologist gains direct access to all hearing aid settings via the smartphone. This allows Veterans to receive on-the-spot tuning and program changes, counseling and more in real-time while remaining safely at home. Contact your local VA Audiologist for more information and to get setup.
VHA Cochlear Implant Centers
View our excel spreadsheet of VHA Cochlear Implant sites.
Our facilities are separated into three categories of services.
- Cochlear Implant Centers - Provide full service of surgery and programming.
- Programming Only Centers - Partner with Cochlear Implant Center for surgery and provide cochlear implant follow-up programming closer to Veteran’s home.
- Clinical Video Telehealth (CVT) Centers - Enables Veterans to work with an audiologist at a VA facility and connect with a Cochlear Implant expert via video for programming.
To assist with patient at home hearing aid and accessory maintenance, the Vendor Resources section below has been added. These links provide instructions through pamphlets and videos for hearing aid care and maintenance.
- Changing ProWax miniFit (Video)
- How to turn Oticon Opn S rechargeable hearing aids ON or OFF (Video)
- How to change batteries in Oticon Opn miniRITE (Video)
- How to pair Opn hearing aids with ConnectClip (Video)
- ConnectClip Quick Start Guide
- Oticon On App for Android and iOS
- Quick Start TV Adapter 3.0 and Remote Control 3.0
- Remote Care Patient Quick Guide
- How to change a Marvel Dome (Video)
- How to change a CeruShield (Video)
- How to use a Marvel mini-charger (Video)
- How to change a CeruStop (Video)
- How to Pair your hearing aid to the myPhonak app
- How to start a Remote Support Session
- Audeo M-R Troubleshooting Guide
- ComPilot Air II Troubleshooting
- ComPilot II Troubleshooting
- TV Connector Troubleshooting
- First Time Signia App Users
- Signia App Users
- Signia Accessory How To quick videos
- Signia App How To quick videos
- Signia BTE How To quick videos
- Signia ITE How To quick videos
- Signia RIC How To quick videos
- Android User Guide-Streaming Phone calls and Audio with SLM
- How to Charge Your Battery Free Signia Hearing Aid
- How to Exchange the miniReceiver Wax Guard
- How to Pair and Use the MiniPocket Remote Control to your hearing aids
- How to Pair and Use the StreamLine TV
- How to Replace a Hearing Aid Battery
- iPhone User Guide-How to Stream a Phone Call to BT-enabled Hearing Aids
- Signia App Android Instructions
- Signia App iPhone Instructions
- Signia App non-wireless Instructions
- Signia App Remote Control Functions
- Signia StreamLine Microphone Instructions