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Rehabilitation and Prosthetic Services

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Prosthetic & Sensory Aids Service (PSAS)

Hearing Aids

To receive hearing aids through VA, you must first register at the health Administration/enrollment section of the VA Medical Center of your choice.  The following documents are usually needed at the time of registration:  a copy of the Veteran's DD214, driver's license and health insurance (if available).  There are several ways to enroll:

  • In person at any VA Medical Center or Clinic
  • Online by filling out the Form 10-10EZ.
  • By mailing completed Form 10-10EZ to the Medical Center of your choice (please be sure to sign your application or it cannot be processed for enrollment)

Once registered (or if already registered), you may schedule an appointment at the Audiology and Speech Pathology Clinic for an evaluation of  your hearing.  The audiologist will make a clinical determination on the need for hearing aids and/or other hearing assistive devices.  If hearing aids are recommended and fit, the hearing aids, repairs, and future batteries will all be at no charge to you, as long as you maintain VA eligibility for care.

Ordering Batteries (for hearing aids and other hearing-related devices)

 Veterans who are authorized to receive batteries from the VA may request additional batteries in the following ways:

1.    Through the Mail

  • Use the blue VA Form 2346, Request for Batteries and Accessories card/envelope received with your initial or latest battery order.
  • Complete the form and mail it to the Denver Acquisition & Logistics Center (DALC) at the address provided on the form:

VA Denver Acquisition and Logistics Center
P.O. Box 25166
Denver, CO  80225-0166

If you do not have the blue VA Form 2346, please use the automated phone option to contact the DALC (see below) or contact your local VA audiology clinic.

2.    Over the Phone

Call the Denver Acquisition & Logistics Center (DALC) at 303-273-6200

  • Press 1 for the Automated Battery Reorder System
    • The system will ask for your social security number and zip code
    • You can then select which authorized batteries to re-order

Additional options from the DALC:

  • Press 2 to request batteries, hearing aid accessories, or amputee prosthetic socks from a customer service agent.
  • Press 3 for issues related to hearing aid repairs.
  • Press 0 to speak with an operator for all other issues.

3.    Online with eBenefits

Visit the eBenefits Web site at:  www.ebenefits.va.gov

For security purposes and to protect your personal information, you must first apply for a Premium Account (Level II Credentials) through the eBenefits website.

Once logged in as a Premium User, ensure you are on the home page by clicking the eBenefits logo in the upper left side of the page.  From the main page look for the "Manage Health" category and then look for the subcategory called "Hearing Aid Batteries and Prosthetic Socks".  You will be taken to a new page and under the section titled "Select What You Would Like to Order" click on the option called "Batteries (for Hearing Aids and Other Medical Devices)".  You will be taken to a new page and asked to enter this information

Last Name: 
Last 4 numbers of SSN: 
Date of Birth (MM/DD/YYYY): 
Enter E-mail (Optional): 

Once this information is submitted you will be taken to a page where you can order hearing aid batteries and prosthetic socks. Select the product you want to order.

A confirmation e-mail will be sent to the address you have on file once the order is processed.  If there is a problem, an error message to that effect will pop-up and direct you to a help line to call and complete your order.

For assistance, please contact the eBenefits Customer Service at (800) 983-0937, option 2.

Please Note:  You CANNOT order batteries through the My HealtheVet Web site

Once ordered, your batteries should arrive within 7-10 days.

Please reorder when your remaining supply of batteries is sufficient for approximately 30 days.  Based on the information contained in your request, each order will contain batteries sufficient to operate your hearing aid or device for approximately six months.

Ordering Wax Guards and Other Hearing Aid Accessories

Veterans who are authorized to receive hearing aid wax guards and other hearing aid accessories from the VA may request these items in the following ways:

1.    Through the Mail

  • Use the blue VA Form 2346, Request for Batteries and Accessories card/envelope received with your initial or latest battery order.  If known, list the type of wax guard needed.
    (Many times the VA audiologist will write down the specific type of was guard needed.)
  • Complete the form and mail it to the Denver Acquisition & Logistics Center (DALC) at the address provided on the form:

VA Denver Acquisition and Logistics Center
P.O. Box 25166
Denver, CO  80225-0166

  • If you do not have the blue VA Form 2346, please use the automated phone option to contact the DALC (see below) or contact your local VA audiology clinic.

2.    Over the Phone

Wax guards may also be ordered over the phone through the Denver Acquisition & Logistics Center (DALC) however it is important to Press 2 because wax guards are considered an accessory.

Call the Denver Acquisition & Logistics Center (DALC) at 303-273-6200

  • Press 2     to request batteries, hearing aid accessories, or amputee prosthetic socks from a customer service agent.
  • Press 0     to speak with an operator for all other issues.
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